We were so pleased with the immediate response! We called on Friday AM with a leaking freezer issue and Matt arrived Monday (over the holiday weekend too!). Our fridge is build into our custom cabinetry and is extremely difficult to remove from its casing since there is an island right in front and hard wood floors that could easily be scratched. Matt took his time to move the refrigerator carefully and was able to fix the problem within 1/2 hour! He even spent some time showing us exactly what the issue was and why it had occurred so if it were to happen again, we might even be able to fix ourselves. I would not hesitate to call Tri-City again with ANY appliance questions or concerns!